Service fees
Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
TICKET CHANGE/REISSUE
| Change made on airfrance.co.th | Change made by phone or at an airport counter | Change made at an Air France ticket office | |
|---|---|---|---|
| Ticket purchased on airfrance.co.th, on the phone or at an Air France Ticket Office | - | € 15 | € 15 |
| Ticket purchased on a third-party site or travel agency | € 30 | Refer to your local travel agent | Refer to your local travel agent |
Refund
| Refund requested on airfrance.co.th | Tickets purchased on airfrance.co.th, by phone via the Air France Call Center or ticket office | |
|---|---|---|
| Ticket purchased by phone or at an Air France ticket office | € 20 | € 20 |
| Ticket purchased from a third-party site or travel agency | Refund request to be completed through the third-party website or travel agency used to purchase the ticket |
*Service fees are collected in local currency THB and are subject to currency fluctuations.