General terms and conditions of the Flying Blue Programme
1. General terms and conditions of the Flying Blue Programme
2. Earning Miles and XP
2.1 Miles and, or XP earned by the Member shall be credited to the Member’s account irrespective of the identity of the person or entity paying for the tickets or services, provided the Member’s membership number is provided when booking the flight, at the time of issuing the ticket, when checking in for the flight, and, or when signing the contract for provision of services by a Partner. Members are solely responsible for informing any third party or legal entity paying for the tickets, transaction or services, including but not limited to the Member’s employer, with respect to the Miles, XP and, or advantages obtained under the Programme. 2.2 Each Member should verify that Miles and, or XP have been duly credited to the Member’s account. 2.3 The Company reserves the right to debit the account of any Member who has unduly credited Miles and, or XP. 2.4 Flights qualify for Miles and, or XP accrual in accordance with the conditions indicated in the Flying Blue Communication. XP and, or Miles accrual may be reduced or excluded on certain booking classes or fare types or flight numbers on Air France, KLM, or Airline Partner operated flights as specified in the Flying Blue Communication. In particular, Reward Tickets, travel industry reduced rates, free or non-revenue tickets are excluded from Miles and, or XP accrual. All services provided by Non-Airline Partners qualify for Miles and, or XP accrual under the conditions indicated in the Flying Blue Communication. Any services provided by Non-Airline Partners at employee-reduced rates do not qualify for Miles and, or XP accrual. 2.5 In case of flight cancellations, by Air France, KLM, other SkyTeam Partners and, or other Airline Partners, caused by, including but not limited to, weather conditions, labour disputes, government directives, schedules changes or security reasons, the Member will not earn Miles and, or gain XP. 2.6 All XP and Miles and subsequent Rewards must be gained, earned and used according to the rules and guidelines in these Terms and Conditions. 2.7 The Member must actually travel to gain XP and earn Miles. XP and Miles will not be awarded on unused, forfeited, fraudulent, lost, out-of-date or refunded tickets. The Member can gain XP and earn Miles only for the flight flown, even if the Member purchases tickets for other people or purchases several seats on the same flight. On Air France and KLM operated flights a Member can earn Miles when booking an extra (paid) seat, including but not limited to a stretcher or transportation of fragile oversize baggage in cabin, provided the extra seat is booked under the same name as the Member and in the same booking class as the Member’s own seat. In the event of a transfer onto an alternative flight due to circumstances unforeseen (and not caused by the Member) the Member will gain XP and earn Miles for the flight originally purchased, and not for the route flown. Miles are earned on services and, or extra options only if personally utilised by the Member. The Member’s account can be credited only once for each flight flown and can be credited only once for each service used. The amount of Miles assigned will be based on the Member’s level at the time of each flight flown. 2.8 In case of upgrades, XP and, or Miles will be awarded based on the initial purchased fare and not on the actual class of service flown. 2.9 While the Company makes every attempt to provide accurate credit or mileage, it is the Member’s responsibility to retain necessary documents such as boarding passes and passenger receipts that may be required for retroactive credit. 2.10 Unless otherwise stated by the Company or its Airline and Non-Airline Partners, including SkyTeam Partners, Members who are also members of other loyalty programmes may only ultilise one loyalty programme per booking per member for the accrual and, or redemption of Miles, including but not limited to the use of services and benefits connected with the loyalty programme. In such cases, Members should choose the programme for each flight or service. Once a booking is credited to the Flying Blue account (even with zero Miles / zero XP), it cannot be withdrawn upon Member’s request.
3. Spend Miles for Rewards
3.1 General 3.1.1 When a Member has earned a sufficient number of Miles, the Member may request a Reward online or by telephone naming the beneficiary, in accordance with the procedures governing the issuance of Rewards as set forth in the Flying Blue Communication. Reward booking and application procedures may be modified by the Company. 3.1.2 Only the Member is entitled to request a Reward, either for themself or for any other person designated by the Member at the time the Reward is requested, subject to the General Terms and Conditions of the Programme. In the event the Member is legally incompetent (of major or minor age for any reason whatsoever) the Reward must be requested by the Member’s legal guardian or representative. 3.1.3 Lost, stolen or expired Rewards will not be refunded, replaced or extended. 3.1.4 The Member or beneficiary of any Reward is responsible for paying all applicable taxes, sale and after-sale fees, levies and, or surcharges associated with the issue, change, cancellation or use of a Reward (including carrier surcharges when applicable) and obtaining necessary travel documents for the Airline Reward, including (as applicable) visas, vaccination certificates and insurance cards. Furthermore, the Member or the beneficiary will adhere to any applicable legal or otherwise required country-specific regulations and comply with the customs formalities in force. 3.1.5 Once the Reward application has been processed, the Miles required for the Reward are debited from the Member’s account in accordance with the scale in force on the application date. 3.2 Airline Rewards 3.2.1 All Airline Rewards must be taken on routes operated by Air France, KLM and Airline Partners. Airline Rewards may be limited to selected Air France or KLM code-share flights. 3.2.2 Airline Rewards are non-endorsable and cannot be used on an airline other than the airline whose designated airline code is indicated on the ticket, unless otherwise decided by the applicable airline at its reasonable discretion. All Reward Tickets are subject to changes in air traffic rights, or decisions taken by the applicable airlines at their reasonable discretion. 3.2.3 Airline Rewards shall be issued in accordance with the schemes and conditions specified in the Flying Blue Communication. 3.2.4 Airline Rewards for Air France first class cabin are reserved for selected member levels as specified in the Flying Blue Communication. Reward Tickets Issuance 3.2.5 Depending on the Reward involved, Airline Rewards will either be sent via e-mail to the Member or may be physically collected at selected airports or city ticket offices authorised to issue Reward Tickets. 3.2.6 If Reward Tickets are issued by Air France or KLM offices, Members must present their Card. If the person collecting the Reward Ticket is not the Member, that person must submit for each ticket collection, in addition to the Card of the Member (or a copy thereof), proof of identity of the Member and a signed affidavit from the Member, bearing their original signature, authorising such collection. This procedure may be modified or suspended at any time by the Company. 3.2.7 Reward Tickets are valid for a period of twelve (12) months from the date of issuance of the Reward Ticket, with some exceptions such as special Promotional Offers or tickets offered exclusively in specific regions (information provided locally). Reward Tickets cancellation and modification 3.2.8 Voluntary travel modification results in the cancellation of the original ticket and the resale of a new ticket. 3.2.9 Once the ticket has been issued, a Member may, subject to applicable conditions, cancel their Reward Ticket in full prior to departure of the first flight segment and in accordance with the procedures as set forth in the Flying Blue Communication. Once the trip has commenced, only the unused flights in the future may be cancelled and subject to a refund of the ticket. These provisions do not apply in case of no-show and Promotional Offers. 3.2.10 If a Reward Ticket has not been used and has since expired, the Member or beneficiary has a right to reimbursement of taxes and airport charges, payment of which is connected to actual boarding of the passenger in accordance with the applicable regulations. The refund request of these amounts can be submitted by contacting the Flying Blue Customer Service. 3.2.11 In case of a no show, the rules of the Company or Partner shall apply as applicable. Ad-hoc 3.2.12 To travel with a child younger than two (2) years of age, an adult travelling with a Reward Ticket must make a reservation for the infant with the airline on which the Reward Ticket is issued, according to the applicable tariff rates of the applicable airline. 3.2.13 A beneficiary entitled to a child reduction will be granted a discount in the number of Miles required for the Reward Tickets, as specified in the Flying Blue Communication. A beneficiary entitled to a travel-category reduction (i.e. student, senior citizen, etc.) will not be granted a reduction in the number of Miles required for the Reward Ticket, unless otherwise stated in the Flying Blue Communication. 3.2.14 A change of beneficiary is not possible. Reward Upgrades 3.2.15 A Member can request a Reward upgrade for an eligible flight on an airline offering this Reward as defined in the Flying Blue Communication subject to the condition that the Member has a confirmed (not waitlisted) and issued ticket. 3.2.16 Only a single Reward (one cabin) upgrade is possible per flight per passenger by a Member redeeming Miles. Extra options 3.2.17 Selected extra options, such as extra baggage allowance and other services, can be obtained with Miles and are always subject to the conditions of the relevant airline, as described in the Flying Blue communication. Access to these services may vary depending on the route, the airline, the operating aircraft configuration and the availability. 3.3 Non-Airline Rewards 3.3.1 Any beneficiary of a Reward must meet the legal requirements for the use of the desired service as applicable (e.g. age, driving license) and must abide by the conditions as determined by the Partner concerned, notably in regard to deposit payments for reservations with Partners. 3.3.2 Modification and cancellation conditions for Non-Airline Rewards are set forth in the Flying Blue Communication.
4. Flying Blue Family
4.1 General: It agreed that the terms and conditions of the Flying Blue Family described below derogate from certain general provisions of the Programme described above. 4.2 Flying Blue Family account: A Flying Blue Family account can be opened by a Member of the Programme aged 18 years or older, who will be designated as the “Flying Blue Family Leader”. A Flying Blue Family account is deemed to be created once, at least, one (1) Member of the Programme accepts to join as a Flying Blue Family Member. 4.3 Flying Blue Family Members: The Flying Blue Family may compose a maximum of eight (8) people including the Flying Blue Family Leader, with a maximum of two (2) adults (aged 18 years or older) and six (6) children (younger than 18 years of age). Neither the Flying Blue Family Leader nor a Flying Blue Family Member can be part of another Flying Blue Family. 4.4 Flying Blue Family Leader’s invitation: The Flying Blue Family Leader can subsequently invite only people who are already Members of the Programme, the Flying Blue Family Members. If an invited Member does not accept the Flying Blue Family invitation within a period of fourteen (14) days following the aforementioned invitation, the invitation is void. The Flying Blue Family Leader can withdraw the invitation at any time, if it has not already been accepted, and instead opt to send an invitation to another Member. 4.5 Duration 4.5.1 The Flying Blue Family account will be created for a minimum period of six (6) months. The Flying Blue Family Members join a Flying Blue Family for a minimum period of six (6) months. The Flying Blue Family Leader can remove any Flying Blue Family Member after six (6) months of the member joining the Flying Blue Family. The Flying Blue Family Leader can close the Flying Blue Family after six (6) months following its creation. In case a minor Flying Blue Family Member turns eighteen (18) years old, and in the particular Flying Blue Family there is already the allotted 2 (two) adults (including the Flying Blue Family Leader), the minor Flying Blue Family Member who just turned eighteen (18) years old will automatically be removed from the Flying Blue Family account at the date of their birthday. 4.5.2 In the event of the death of the Flying Blue Family Leader, in accordance with article 1.2.12 above, the Company will close the Flying Blue Family Leader’s membership account and cancel all its Miles earned upon receipt of the death certificate. Thus, the Flying Blue Family account, including all Miles transferred from Flying Blue Family Member(s), will subsequently be cancelled. 4.5.3 In the event of the death of a Flying Blue Family Member and following the closure of their account by the Company, pursuant article 1.2.12 above, the Flying Blue Family Member will automatically be removed from the Flying Blue Family account. 4.6 Miles of the Flying Blue Family: Once the Flying Blue Family account is created, the Miles earned by each Flying Blue Family Member will be displayed in the Flying Blue Family Leader’s account. At the sole discretion of the Flying Blue Family Leader, they may utilise part or all of the Miles of one (or more) Flying Blue Family Member and transfer them to the Flying Blue Family Leader’s personal account. The number of transferred Miles will then no longer be available in the relevant Flying Blue Family Member’s account. The Flying Blue Family Member will receive a notification each time the Flying Blue Family Leader transfers Miles to their personal account.
5.1 The present General Terms and Conditions supersede all previous versions and document copies containing such terms and conditions and apply from 28 March 2022 onwards.